Customer Support Associate

Cogent E Service Ltd has an opening for a Customer Support Associate based in Attavar, Mangaluru. The team is filling 30 vacancies. Freshers can apply. You can earn up to ₹18,000/month.

Note from the employer

Addressing Customer Issues, Providing Information, And Supporting Queries On Products Or Services. Responsibilities: Communicate With Customers Email, And Chat. Provide Accurate Information About Products, Payments And Refunds. Type : Inbound | Languages : English, Hindi

Your responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• Someone patient and customer-first

Pay and perks

The salary for this role is ₹18,000 per month.

Job details

• Job location: Attavar, Mangaluru, Karnataka
• Work mode: On-site
• Timings: Flexible Shift Timing | Rotational Week off
• Openings: 30
• Job type: Full time
• Interview: 9:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with Cogent E Service Ltd.