Customer Support Associate

Cogent E Service Ltd is hiring a Customer Support Associate in Attavar, Mangaluru. 30 candidates will be hired for this role. You can earn up to ₹16,000/month. Freshers can apply.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Type : Inbound | Languages : English, Hindi

What you get

You will be paid ₹15,380 – ₹16,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• Someone calm under pressure and customer-first

Quick facts

• Location: Attavar, Mangaluru, Karnataka
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Timings: Flexible Shift | Monday to Sunday | 1 Rotational Off

Click Apply to send your profile to Cogent E Service Ltd. It takes less than a minute.