Inbound Customer Support

Join Cogent E Service Private Limited Company as an Inbound Customer Support in Hoodi, Bengaluru. Freshers can apply. The team is filling 20 vacancies. Salary is up to ₹23,000/month.

In the employer’s words

Job Type: Inbound Customer Support (Voice)Roles & Responsibilities:Handle Incoming Calls From Airtel Black Customersresolve Customer Queries Related To Billing, Plans, Services, Installation & Complaintsprovide Accurate Information About Ensure Customer Satisfaction And Proper Call Handlingupdate And Maintain Call Records/Documentationcoordinate With Internal Teams For Issue Resolutionfollow Company Policies And Quality Standards. Type : Inbound | Languages : English, Hindi

Salary

The salary for this role is ₹22,000 – ₹23,000 per month.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• Someone calm under pressure and patient

Job at a glance

• Work location: Hoodi, Bengaluru, Karnataka
• Work mode: Work from office
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 20
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

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