Telecaller

Cogent wants to bring on a Telecaller for its Hebbal, Bengaluru team. The team is filling 5 vacancies. Freshers can apply. You can earn up to ₹15,800/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Typing speed, Complaint handling and Active listening
• No English required
• Freshers can apply

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Salary and benefits

Compensation: ₹15,800 per month.

Quick facts

• Job location: Hebbal, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Openings: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Cogent. It takes less than a minute.