Email Support Executive Bpo Chat Su...

Join Cognet as an Email Support Executive Bpo Chat Su... in Kapashera, Delhi. Freshers can apply. There are 30 open positions. The pay goes up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Tamil, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English

What you get

Salary: ₹18,000 – ₹25,000 per month, based on skills and experience.

Day-to-day work

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

What we are looking for

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• Freshers can apply
• Languages: Telugu, Tamil, Gujarati, Malayalam, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• You are calm under pressure and patient

Position details

• Job location: Kapashera, Delhi, Delhi
• Work type: Work from office
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Cognet. It takes less than a minute.