Supervisor (Recovery & Collection)

Join Cohesive Teams as a Supervisor (Recovery & Collection) in Gopalbari, Jaipur. The team is filling 5 vacancies. Salary is up to ₹26,000/month.

Note from the employer

Handle Collection And Recovery Calls For Overdue Personal Loan Accounts, Manage High Bucket And Difficult Collection Cases Professionally, Negotiate Repayment Plans And Settlements With Customers, Guide Junior Telecallers And Support Team Performance, Monitor Follow-Ups And Ensure Timely Resolution Of Pending Cases. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

What we are looking for

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and customer-first

Compensation

You will be paid ₹22,000 – ₹26,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Gopalbari, Jaipur, Rajasthan
• Openings: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site

Interested? Apply now on BetterJobs with your resume — Cohesive Teams reviews applications regularly.