Telecalling Supervisor

Join Cohesive Teams as a Telecalling Supervisor in C-Scheme, Jaipur. The pay goes up to ₹20,000/month. There are 8 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Compensation

You will be paid ₹18,000 – ₹20,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Verbal communication, Typing speed, Hindi and English and Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

What the job involves

Your main tasks will be to:

• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Job location: C-Scheme, Jaipur, Rajasthan
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 8
• Interview timings: 10:00 AM | Monday to Saturday
• Employment type: Full time

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