Telecalling Team Leader

Join Cohesive Teams as a Telecalling Team Leader in C-Scheme, Jaipur. There are 2 open positions. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹30,000 – ₹35,000 per month.

Candidate profile

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with Complaint handling, Active listening, CRM tools, Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

Job at a glance

• Job location: C-Scheme, Jaipur, Rajasthan
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 10:00 AM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Cohesive Teams reviews applications regularly.