Service Coordinator

Coldwave A & R Pvt Ltd is hiring a Service Coordinator in Sarkhej, Ahmedabad. Salary is up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Verbal communication, CRM tools, Hindi and English, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Compensation

The salary for this role is ₹15,000 per month.

Day-to-day work

Your main tasks will be to:

• You will meet quality, call-handling and satisfaction targets.
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: Sarkhej, Ahmedabad, Gujarat
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Coldwave A & R Pvt Ltd.