Telecaller

Collect Collection Company wants to bring on a Telecaller for its Mansarovar, Jaipur team. The team is filling 2 vacancies. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Hindi and English, Complaint handling, Typing speed, CRM tools
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and patient

Position details

• Job location: Mansarovar, Jaipur, Rajasthan
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Collect Collection Company reviews applications regularly.