Field Collection Executive

CollectEdge wants to bring on a Field Collection Executive for its Suchitra, Hyderabad team. There are 2 open positions. The pay goes up to ₹20,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with Hindi and English, Complaint handling, CRM tools, Verbal communication
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.

Compensation

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Job at a glance

• Job location: Suchitra, Hyderabad, Telangana
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by CollectEdge.