Customer Care Executive

Colossal Service has an opening for a Customer Care Executive based in Salt Lake, Kolkata. The pay goes up to ₹25,000/month. The team is filling 30 vacancies.

In the employer’s words

Customer Interaction Executive Role Must Have 6 Months International Voice Process Experience Fluently Speaking In English Salry 25K In Hand Day Shift Totally Only Experience. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English, Hindi

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English, Hindi
• Someone calm under pressure and polite

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Key responsibilities

As a Customer Care Executive, your work will include:

• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Job location: Salt Lake, Kolkata, West Bengal
• Vacancies: 30
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Colossal Service.