Customer Service Officer

Comfort Techno Services Private Limited is hiring a Customer Service Officer in Chembur, Mumbai. The team is filling 30 vacancies. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are patient and customer-first

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.

Position details

• Job location: Chembur, Mumbai, Maharashtra
• Vacancies: 30
• Timings: 3 rotational shifts, 8 hours
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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