Email Support Executive

Commivik Infosystem Private Limited has an opening for an Email Support Executive based in Sector 62 - Noida, Delhi. 15 candidates will be hired for this role. You can earn up to ₹16,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Pay and perks

The salary for this role is ₹13,000 – ₹16,000 per month.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English

Roles and responsibilities

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.

Job details

• Job location: Sector 62 - Noida, Delhi, Delhi
• Employment type: Full time
• Work mode: On-site
• Vacancies: 15
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Commivik Infosystem Private Limited.