International Voice Process Agent

Concentric Company is hiring an International Voice Process Agent in Sector 24 - Gurgaon, Delhi. The team is filling 29 vacancies. The pay goes up to ₹28,000/month. No experience? You can still apply.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International | Languages : English

Day-to-day work

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with English, International
• Good English
• Freshers can apply
• Type: International
• Languages: English
• A polite, calm under pressure attitude

Salary

You will be paid ₹20,000 – ₹28,000 per month.

Position details

• Location: Sector 24 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 29
• Working hours: US Shift | Monday to Friday
• Job type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Concentric Company today.