Chat Process Executive

Looking for a Chat Process Executive role in Malad, Mumbai? Connecting Dot Placements is hiring now. There are 30 open positions. Salary is up to ₹23,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Comfortable with Complaint handling, Typing speed, Active listening, CRM tools
• Good English
• Freshers can apply
• A calm under pressure, polite attitude

Salary

You will be paid ₹18,000 – ₹23,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.

Job at a glance

• Job location: Malad, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 8:00 PM | Monday to Saturday
• Work mode: Work from office
• Shift: 24/7 shifts - 2 Rotational Weekly offs
• Openings: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Connecting Dot Placements.