International Bpo Executive

Join Convergy Lab as an International Bpo Executive in Ashok Nagar, Vijayawada. Salary is up to ₹20,000/month. There are 10 open positions.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound, Sales | Marketing | Languages : Telugu, Tamil, Hindi, English

Salary

Salary: ₹10,000 – ₹20,000 per month, based on skills and experience.

Day-to-day work

• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, International, Marketing, Outbound, Sales, Tamil
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound, Sales
• Marketing
• Languages: Telugu, Tamil, Hindi, English
• A customer-first, patient attitude

Quick facts

• Location: Ashok Nagar, Vijayawada, Andhra Pradesh
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 04:00 PM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10

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