Operations Manager

Cool Bite has an opening for an Operations Manager based in Chandlodia, Ahmedabad. Salary is up to ₹13,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Verbal communication, Active listening, CRM tools, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and patient

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Compensation

The salary for this role is ₹12,000 – ₹13,000 per month.

Position details

• Work location: Chandlodia, Ahmedabad, Gujarat
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

Apply today and take the next step in your career with Cool Bite.