Help Desk Executive

Join Cordon Telematics Pvt Ltd as a Help Desk Executive in HRBR Layout, Bengaluru. Great for first-time job seekers. The pay goes up to ₹25,000/month. There are 3 open positions.

Note from the employer

Site Operations To Be Based Out Of Nutanix In Kadubeesanahalli And Should Be Willing To Work In Shifts, 1St Shift 7Am To 3.30Pm, 2Nd Shift 2.30 Pm To 10:30 Pm, The Shift Will Be Rotating On A Weekly Basis. Handle User Queries, Troubleshoot Technical Problems, And Ensure Timely Resolution Of Support Tickets.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Active listening, Hindi and English, Typing speed, CRM tools
• Basic English
• Freshers can apply
• A customer-first, polite attitude

Salary

Salary: ₹16,000 – ₹25,000 per month, based on skills and experience.

Your responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: HRBR Layout, Bengaluru, Karnataka
• Timings: Any of the above shifts. Shift 1 - 2:30 PM - 10:30 PM | Monday to Saturday. Shift 2 - 7 AM - 3:30 PM Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Job type: Full time
• Work type: Work from office

Apply today and take the next step in your career with Cordon Telematics Pvt Ltd.