Operations Manager

Corporate Connections India has an opening for an Operations Manager based in Rajouri Garden, Delhi. Salary is up to ₹50,000/month. There are 2 open positions.

Employer’s description

The Operations Manager Is A Senior Individual Contributor On The Cc India Msc Team, Physically Based In Delhi But Responsible For National-Scope Operations Across All Cc India Regions. Reporting Directly To The President Of Cc India (Delhi Ncr), This Person Owns The End-To-End Operational Health Of Multiple Chapters . More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A patient, customer-first attitude

Day-to-day work

As an Operations Manager, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹30,000 – ₹50,000 per month.

Job details

• Location: Rajouri Garden, Delhi, Delhi
• Timings: 9.30 AM - 6:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Corporate Connections India.