Tech Support Executive

Cozzmo - The House Of Divine Energies wants to bring on a Tech Support Executive for its Civil Lines, Kanpur team. Freshers can apply. You can earn up to ₹15,000/month.

Employer’s description

Knowledge Of Instagram, Facebook & Youtube, With Basic Video Editing And Creative Skills. Proficiency In Excel & Google Sheets For Data And Scheduling. Basic Knowledge Of Meta Ads, Youtube Studio & Ai Tools Like Chatgpt. Strong Hindi & English Communication, Client-Handling, Time Management And A Proactive, Fast-Learning Attitude. Languages : Hindi, English

What we are looking for

• Open to freshers
• Graduate or equivalent
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• You are customer-first and patient

Compensation

You will be paid ₹8,000 – ₹15,000 per month.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Job details

• Job location: Civil Lines, Kanpur, Uttar Pradesh
• Interview: 12:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with Cozzmo - The House Of Divine Energies.