Senior Tele Caller

Join Credforce Management Services Pvt Ltd (AK MANAGEMENT) as a Senior Tele Caller in Dhakuria, Kolkata. Salary is up to ₹15,000/month. Freshers can apply. The team is filling 14 vacancies.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Eligibility

• Freshers are welcome to apply
• Education: Tenth Pass
• Comfortable with Typing speed, Verbal communication, Complaint handling, CRM tools
• Female Only
• Basic English
• Freshers can apply

What you get

You will be paid ₹9,000 – ₹15,000 per month.

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Job details

• Location: Dhakuria, Kolkata, West Bengal
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 14
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Credforce Management Services Pvt Ltd (AK MANAGEMENT) reviews applications regularly.