Senior Tele Caller

A new Senior Tele Caller role is open at Credforce Management Services Pvt Ltd (AK MANAGEMENT), Dhakuria, Kolkata. You can earn up to ₹18,000/month. 14 candidates will be hired for this role.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.

Compensation

You will be paid ₹9,000 – ₹18,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Skills: CRM tools, Typing speed, Active listening, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Quick facts

• Location: Dhakuria, Kolkata, West Bengal
• Work mode: On-site
• Vacancies: 14
• Employment type: Full time
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Credforce Management Services Pvt Ltd (AK MANAGEMENT).