Senior Telecaller

Credforce Management Services Pvt Ltd (AK MANAGEMENT) wants to bring on a Senior Telecaller for its Dhakuria, Kolkata team. Salary is up to ₹18,000/month. 4 candidates will be hired for this role.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Active listening, Verbal communication, Typing speed, Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹9,000 – ₹18,000 per month.

Position details

• Location: Dhakuria, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Openings: 4
• Work mode: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Credforce Management Services Pvt Ltd (AK MANAGEMENT) reviews applications regularly.