Senior Telecaller

Credforce Management Services Pvt Ltd (AK MANAGEMENT) is hiring a Senior Telecaller in Pandeypur, Varanasi. Salary is up to ₹18,000/month. 12 candidates will be hired for this role.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Complaint handling, Active listening, Typing speed, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and patient

Pay and perks

You will be paid ₹8,000 – ₹18,000 per month.

Your responsibilities

As a Senior Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.

Job details

• Location: Pandeypur, Varanasi, Uttar Pradesh
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 12
• Work mode: Work from office

Apply today and take the next step in your career with Credforce Management Services Pvt Ltd (AK MANAGEMENT).