Senior Telecalling Officer

Start your next role as a Senior Telecalling Officer with Credforce Management Services Pvt Ltd (AK MANAGEMENT) in Dhakuria, Kolkata. No experience? You can still apply. The pay goes up to ₹18,000/month. 20 candidates will be hired for this role.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Roles and responsibilities

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Eligibility

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Complaint handling, CRM tools, Verbal communication and Typing speed
• Male Only
• No English required
• Freshers can apply
• You are customer-first and polite

Salary

Compensation: ₹9,000 – ₹18,000 per month.

Position details

• Location: Dhakuria, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 20
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Credforce Management Services Pvt Ltd (AK MANAGEMENT) reviews applications regularly.