Senior Telecalling Officer

Credforce Management Services Pvt Ltd (AK MANAGEMENT) wants to bring on a Senior Telecalling Officer for its Dhakuria, Kolkata team. The team is filling 14 vacancies. The pay goes up to ₹18,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, CRM tools, Hindi and English, Typing speed
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Pay and perks

You will be paid ₹10,000 – ₹18,000 per month.

Job at a glance

• Location: Dhakuria, Kolkata, West Bengal
• Vacancies: 14
• Work mode: On-site
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Credforce Management Services Pvt Ltd (AK MANAGEMENT). It takes less than a minute.