Tele Caller

Looking for a Tele Caller role in Dhakuria, Kolkata? Credforce Management Services Pvt Ltd (AK MANAGEMENT) is hiring now. The team is filling 14 vacancies. No experience? You can still apply. Salary is up to ₹18,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management.

Roles and responsibilities

As a Tele Caller, your work will include:

• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹9,000 – ₹18,000 per month.

Skills and qualifications

• Open to freshers
• Education: Tenth Pass
• Good knowledge of Active listening, CRM tools, Typing speed and Hindi and English
• Basic English
• Freshers can apply
• Someone polite and customer-first

Job at a glance

• Location: Dhakuria, Kolkata, West Bengal
• Vacancies: 14
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Credforce Management Services Pvt Ltd (AK MANAGEMENT) reviews applications regularly.