Operations Head

Join Crest Momentum Global Services LLP as an Operations Head in Kidwai Nagar, Kanpur. You can earn up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹40,000 – ₹50,000 per month.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Skills: English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: English
• A customer-first, polite attitude

Job details

• Job location: Kidwai Nagar, Kanpur, Uttar Pradesh
• Openings: 1
• Interview timings: 11:00 AM - 8:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Timings: 5:30 PM - 2:30 AM | Monday to Friday

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