Customer Care Associate

Crossword Bookstores Private Limited wants to bring on a Customer Care Associate for its Karamana, Thiruvananthapuram team. Freshers can apply. 2 candidates will be hired for this role. You can earn up to ₹16,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Sales | Languages : Malayalam, English

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Malayalam, Sales
• Male Only
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Malayalam, English
• You are patient and customer-first

What you get

Salary: ₹14,500 – ₹16,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.

Quick facts

• Work location: Karamana, Thiruvananthapuram, Kerala
• Timings: Two Shifts: 1st shift and 2nd Shift
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 2
• Work type: Office-based

Apply today and take the next step in your career with Crossword Bookstores Private Limited.