Process Associate

A new Process Associate role is open at Crystalvoxx Global Llp, Shyamal, Ahmedabad. Salary is up to ₹40,000/month. The team is filling 25 vacancies. Great for first-time job seekers.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What the job involves

In this role, you will:

• You will escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You will log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.

Salary and benefits

Compensation: ₹12,500 – ₹40,000 per month.

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Verbal communication and Typing speed
• Basic English
• Freshers can apply
• Someone calm under pressure and patient

Quick facts

• Location: Shyamal, Ahmedabad, Gujarat
• Employment type: Full time
• Working hours: 8:00 AM - 5:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 25
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Crystalvoxx Global Llp reviews applications regularly.