Telecaller

Cuddles.Studio wants to bring on a Telecaller for its Kharbi, Nagpur team. The pay goes up to ₹10,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

What you will do

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹10,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, CRM tools and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• A patient, customer-first attitude

Job at a glance

• Job location: Kharbi, Nagpur, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Job type: Full time
• Work type: Office-based

Ready to start? Upload your resume and apply to Cuddles.Studio today.