Tellecaller

Custom Design Interiors Private Limited wants to bring on a Tellecaller for its Alipore, Kolkata team. There are 5 open positions. Salary is up to ₹18,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Sales, Domestic | Languages : Bengali, Hindi, English

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

What you get

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Bengali, Domestic, English, Hindi, Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Domestic
• Languages: Bengali, Hindi, English

Quick facts

• Job location: Alipore, Kolkata, West Bengal
• Work mode: Office-based
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:30 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Custom Design Interiors Private Limited today.