Telecaller

Customer care helps is looking for a Telecaller to join its team in Kolkata Maidan, Kolkata. Salary is up to ₹15,000/month. Freshers can apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Salary and benefits

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Eligibility

• No prior experience needed — freshers can apply
• Education: Tenth Pass
• Skills: CRM tools, Active listening, Complaint handling, Typing speed
• No English required
• Freshers can apply
• A calm under pressure, customer-first attitude

Quick facts

• Location: Kolkata Maidan, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1

Apply today and take the next step in your career with Customer care helps.