Cybernet Blended Process Executive ...

Cybernet wants to bring on a Cybernet Blended Process Executive ... for its Sector 18 - Gurgaon, Delhi team. 30 candidates will be hired for this role. The pay goes up to ₹30,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Bengali, Punjabi, Marathi, Hindi, Gujarati, Malayalam, Tamil, Telugu, Kannada, English

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Good English
• Freshers can apply
• Languages: English, Bengali, Punjabi, Marathi, Hindi, Gujarati, Malayalam, Tamil, Telugu, Kannada, English
• Someone calm under pressure and polite

What the job involves

In this role, you will:

• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

What you get

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Job details

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Openings: 30
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Cybernet reviews applications regularly.