Bpo Manager

Start your next role as a Bpo Manager with Cyfuture India Private Limited in Kapodra, Surat. 5 candidates will be hired for this role. You can earn up to ₹50,000/month.

Employer’s description

Were Hiring | Bpo Operations Manager / Assistant Managercompany: Cyfuture India Pvt. Ltd. Location: Noida/ Surat Experience: 3+ Years In Bpo Operationswere Looking For An Experienced Bpo Operations Manager / Assistant Manager Who Can Take Ownership Of Day-To-Day Operations, Manage Teams, And Ensure The Process Runs Smoothly. More Than 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Candidate profile

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Gujarati and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are polite and customer-first

Pay and perks

The salary for this role is ₹30,000 – ₹50,000 per month.

Quick facts

• Work location: Kapodra, Surat, Gujarat
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 5
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Cyfuture India Private Limited reviews applications regularly.