Bpo Telecaller

A new Bpo Telecaller role is open at Cyfuture India Private Limited, Victoria Layout, Bengaluru. Salary is up to ₹20,000/month. 30 candidates will be hired for this role.

In the employer’s words

Handle Incoming Customer Calls, Understand Customer Concerns, Provide Accurate Information, Resolve Issues, And Ensure A Positive Customer Experience.Key Responsibilities:Answer Inbound Customer Calls Professionally And Courteously.Understand Customer Queries, Complaints, And Service Requests.Provide Accurate Information About Products, Services, Orders, Payments, Or Accounts.Troubleshoot And Resolve Customer Issues During The Call Whenever Possible.Escalate Complex Or Unresolved Issues To The Appropriate Department.Maintain Accurate Records Of Customer Interactions In The Crm/System.Follow Company Policies, Call-Handling Procedures, And Quality Standards.Meet Targets Such As Average Handling Time (Aht), Customer Satisfaction (Csat), Quality Score, And First Call Resolution (Fcr). Type : Outbound, Domestic, Inbound | Languages : English, Hindi, Kannada, Telugu, Tamil, Gujarati, Malayalam

Salary

You will be paid ₹17,000 – ₹20,000 per month.

What the job involves

Here is what a typical day looks like:

• Follow up on leads and convert them into sales
• Share market and competitor feedback with the team
• You'll build long-term relationships with existing clients.
• Identify and approach new customers in the assigned territory
• You will achieve monthly sales and collection targets.

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam and Outbound
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: English, Hindi, Kannada, Telugu, Tamil, Gujarati, Malayalam
• A self-motivated, persuasive attitude

Job at a glance

• Job location: Victoria Layout, Bengaluru, Karnataka
• Work mode: On-site
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30

Ready to start? Upload your resume and apply to Cyfuture India Private Limited today.