Customer Care Associate

Cyfuture India Private Limited is looking for a Customer Care Associate to join its team in Kapodra, Surat. The pay goes up to ₹15,000/month. The team is filling 30 vacancies. Freshers can apply.

In the employer’s words

Customer Support Associate (Government Project Dgvcl). Type : Inbound | Languages : Hindi, Gujarati

What you get

Compensation: ₹11,000 – ₹15,000 per month.

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Gujarati, Hindi, Inbound
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, Gujarati
• A polite, customer-first attitude

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Location: Kapodra, Surat, Gujarat
• Working hours: 11:00 AM - 5:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Work type: Work from office

Ready to start? Upload your resume and apply to Cyfuture India Private Limited today.