Senior Telecaller

Join D P Solution as a Senior Telecaller in Rabindra Sarovar, Kolkata. The team is filling 25 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. More Than 2 Years Experience Compulsory. | Languages : Bengali, Hindi

Your responsibilities

As a Senior Telecaller, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Compensation

The salary for this role is ₹15,000 – ₹18,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Bengali and Hindi
• Female Only
• No English required
• More Than 2 Years Experience Compulsory.
• Languages: Bengali, Hindi
• Someone calm under pressure and customer-first

Job details

• Location: Rabindra Sarovar, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 25
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by D P Solution.