Escalation Specialist

Dabbara Siva Kumar (Xtreme Management Solutions) is looking for an Escalation Specialist to join its team in Koramangala, Bengaluru. Salary is up to ₹35,000/month. 25 candidates will be hired for this role.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : English, Hindi, Hindi, English

Day-to-day work

• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

What you get

You will be paid ₹29,000 – ₹35,000 per month.

Requirements

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English, Hindi, Hindi, English
• Someone polite and patient

Job details

• Job location: Koramangala, Bengaluru, Karnataka
• Openings: 25
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Dabbara Siva Kumar (Xtreme Management Solutions).