Escalation Specialist (Voice Proces...

DABBARA SIVA KUMAR (Xtreme Management Solutions) is looking for an Escalation Specialist (Voice Proces... to join its team in Koramangala, Bengaluru. You can earn up to ₹37,000/month. 20 candidates will be hired for this role.

Note from the employer

Escalation Specialist Is Responsible For Handling Customer Complaints And Escalated Issues, Coordinating With Internal Teams To Resolve Problems Quickly, Providing Timely Updates, And Ensuring A Positive Customer Experience. The Role Requires Strong Communication, Problem-Solving, And Customer Service Skills. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : English, Hindi, Kannada, Kannada, Hindi, English

Your responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Pay and perks

Compensation: ₹28,000 – ₹37,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Kannada
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: English, Hindi, Kannada, Kannada, Hindi, English
• Someone customer-first and polite

Position details

• Work location: Koramangala, Bengaluru, Karnataka
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by DABBARA SIVA KUMAR (Xtreme Management Solutions).