Telecaller

Danapati has an opening for a Telecaller based in Bhubaneswar, Khordha. Salary is up to ₹30,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Requirements

• Open to freshers
• Education: 12th Pass
• Skills: CRM tools, Hindi and English, Verbal communication, Active listening
• Basic English
• Freshers can apply
• You are patient and calm under pressure

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.

Salary and benefits

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Quick facts

• Location: Bhubaneswar, Khordha, Odisha
• Vacancies: 1
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Danapati.