Senior Process Associate

Join Dareon Pvt Ltd as a Senior Process Associate in Amman Nagar, Coimbatore. Salary is up to ₹25,000/month. There are 10 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Complaint handling, Typing speed, CRM tools and Verbal communication
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and calm under pressure

Salary

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

What you will do

As a Senior Process Associate, your work will include:

• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Amman Nagar, Coimbatore, Tamil Nadu
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Dareon Pvt Ltd reviews applications regularly.