Bpo Trainer

A new Bpo Trainer role is open at DBS Mintek Pvt Ltd., Baner, Pune. Salary is up to ₹20,000/month. The team is filling 2 vacancies.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Complaint handling, Verbal communication, Active listening, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and patient

Compensation

Compensation: ₹15,000 – ₹20,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Baner, Pune, Maharashtra
• Openings: 2
• Employment type: Full time
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — DBS Mintek Pvt Ltd. reviews applications regularly.