Customer Care Associate

Dbs Mintek Pvt. Ltd. wants to bring on a Customer Care Associate for its Kothrud, Pune team. 30 candidates will be hired for this role. Salary is up to ₹14,000/month.

Employer’s description

Non Target Base Job, The Ideal Candidate Will Be Responsible For Handling Customer Inquiries, Resolving Issues, And Providing Excellent Service Across Various Channels. Key Duties Include Responding To Customer Calls, Processing Orders, And Troubleshooting Problems To Ensure Customer Satisfaction. Type : Inbound, Domestic, Outbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English | Preferred Experience In : Real Estate

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Preferred Experience In: Real Estate

What the job involves

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• You will handle inbound and outbound customer calls, chats or emails.

Pay and perks

Salary: ₹10,000 – ₹14,000 per month, based on skills and experience.

Position details

• Location: Kothrud, Pune, Maharashtra
• Employment type: Full time
• Interview: 09:30 AM - 6:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Work mode: On-site

Ready to start? Upload your resume and apply to Dbs Mintek Pvt. Ltd. today.