Customer Service Team Lead

DBS mintek Pvt Ltd is looking for a Customer Service Team Lead to join its team in Baner, Pune. The pay goes up to ₹24,000/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic

What the job involves

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• You are calm under pressure and customer-first

Salary

Compensation: ₹16,000 – ₹24,000 per month.

Job details

• Job location: Baner, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

Click Apply to send your profile to DBS mintek Pvt Ltd. It takes less than a minute.