Telecaller

DCT Multiservices LLP wants to bring on a Telecaller for its Shivajinagar, Pune team. The pay goes up to ₹30,000/month. Freshers can apply. There are 2 open positions.

Employer’s description

A Telecaller Is Responsible For Making And Receiving Phone Calls To Customers, Promoting Products Or Services, Handling Inquiries, Generating Leads, And Maintaining Customer Relationships. Excellent Verbal Communication Skills. Good Listening And Problem-Solving Skills. Time Management And Target-Oriented Mindset. Type : Sales, Outbound, Mutual Funds | Languages : English, Marathi, Hindi

Key responsibilities

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Compensation

Salary: ₹15,000 – ₹30,000 per month, based on skills and experience.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Marathi, Mutual Funds, Outbound and Sales
• Basic English
• Freshers can apply
• Type: Sales, Outbound, Mutual Funds
• Languages: English, Marathi, Hindi
• Someone calm under pressure and polite

Position details

• Job location: Shivajinagar, Pune, Maharashtra
• Openings: 2
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by DCT Multiservices LLP.