Telecaller

Looking for a Telecaller role in Gomti Nagar, Lucknow? Deban Info Matrix is hiring now. Salary is up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Pay and perks

You will be paid ₹8,000 – ₹12,000 per month.

Candidate profile

• Open to freshers
• Tenth Pass or equivalent
• Good knowledge of Active listening, Typing speed, Hindi and English and CRM tools
• Basic English
• Freshers can apply

Job details

• Job location: Gomti Nagar, Lucknow, Uttar Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Deban Info Matrix today.