Telecaller

Decibel Consulting is looking for a Telecaller to join its team in Athwa, Surat. The team is filling 2 vacancies. No experience? You can still apply. You can earn up to ₹25,000/month.

Note from the employer

Handle Inbound And Outbound Calls, Generate Leads, Explain Products/Services, Follow Up With Prospective Customers, Schedule Appointments, Maintain Call Records, And Support The Sales Team. Strong Communication, Persuasion, And Customer Handling Skills Are Essential.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Requirements

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Skills: Complaint handling, CRM tools, Active listening, Typing speed
• Female Only
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Job details

• Work location: Athwa, Surat, Gujarat
• Openings: 2
• Employment type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Decibel Consulting reviews applications regularly.