Service Assistant

Deepak bike service center is looking for a Service Assistant to join its team in Vaishali - Ghaziabad, Delhi. You can earn up to ₹12,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and polite

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹10,000 – ₹12,000 per month.

Quick facts

• Job location: Vaishali - Ghaziabad, Delhi, Delhi
• Work type: Office-based
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Deepak bike service center reviews applications regularly.